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Table of Contents
Unibet Casino Review
An online casino with a long-standing reputation and amazing games
Casinomeister's Verdict
Unibet earned Casinomeister Accreditation back in 2008 and has had strong representatives in the forum ever since. As the iGaming industry has moved toward mobile optimization, Unibet has kept pace by launching a dedicated mobile app for iOS and Android. The customer support team works around the clock to ensure that your playing experience is seamless, letting you focus on nothing else but high-quality, engaging games.
Still, as with any longstanding casino, there are almost minor niggles. Generally speaking, though, Unibet doesn’t have anything overly negative that stands out. We would perhaps enjoy the introduction of a loyalty scheme, but the bonuses are exciting enough that this doesn’t hinder the gaming experience.
If you’re already a dedicated Unibet player, we would love to hear from you on our forum page.
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From the Desk of Max Drayman
While we can’t say that everything is flawless at Unibet — there has be a modest but steady stream of “account closed without warning” reports both on the forums and through our PAB Complaints service — they do resolve issues fairly and in reasonable time. HOWEVER, if the issue concerns fraud, responsible gambling practice or self-exclusions, then they tend to just say “internal matter” and only offer a final conclusion, if that. That said there aren’t many real complaints and when one does come to us we have good contacts to help get things settled; their licensing is excellent; their self-exclusion and Complaints procedures are industry standard or better; we see nothing to cause players any serious concerns. All told the only thing we’d want to caution players about is the fact that Unibet is part of a corporate casino group, Kindred, so don’t expect to make friends and share birthday greetings: business is business and as long as that is your expectation then no one will be disappointed.
Pros
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24/7 customer support
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118 game providers
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App for iOS and Android
Cons
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No traditional VIP programme
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Only 4 responsible gambling tools
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First look
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First look
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Unibet Casino Bonuses and Promotions
The bonus page at Unibet is stacked with offers, but rather than traditional casino bonuses, it seems to focus heavily on tournaments and competitions. There is plenty of helpful information located at the bottom of the promotions page if you click the ‘Read more’ button. Each promotion has a dedicated terms and conditions section that outlines exactly what is required, and by the looks of it, there doesn’t seem to be anything out of the ordinary. Be sure to always read the terms and conditions thoroughly before activating any bonus.
VIP and Loyalty Programme
Unibet doesn’t offer any VIP or loyalty programmes for slot players, but if you’re a committed poker player, then you’re in luck. There are 34 levels to rise through, with the potential of earning up to 60.5% rakeback. It would be nice for all players to have their own loyalty programme, but we will let poker players have their moment for now.
Banking & Payment Methods
Before you can get started with your first deposit, you will be required to submit documents to complete Know Your Customer (KYC) verification. This includes submitting the relevant proof of address, proof of payment and proof of identity documentation and you will not be able to play until your account has been verified.
Once you’ve passed verification, you can make your first deposit. You’ll have 15 depositing and 20 withdrawal methods to choose from. This means you’ll find a range of e-wallets, bank transfers and physical cards.
As for withdrawal speed, e-wallets are expected to take the least time, with a processing time of 24 hours, while physical cards can take up to 5 days and bank transfers up to 7 days. These may appear to take a while to process, but they align closely with the industry standard. Besides, the minimum withdrawal amount is low and there are no payout limits, making Unibet a comfortable option as an online casino worth your time.
Average Based on 7 real users
Responsible Gambling
Unibet takes a strong stance when it comes to responsible gambling and prioritises helping players enjoy real money gambling, without it spiraling out of control. The four responsible gambling tools do a great job at protecting players from gambling-related harm, but in the future, we would like to see more tools introduced.
For example, you’ll be able to set daily, weekly, and monthly deposit limits directly within your account, meaning you don’t have to contact the casino’s customer support team to implement them.
Time-out and self-exclusion features can be implemented from within your account, allowing you to stop yourself from signing in and playing for a predetermined period of time. The self-exclusion feature allows you to completely block access to your account for a minimum of six months.
Customer Support at Unibet
The easiest way to reach Unibet is via live chat, which connects you with a trained customer support agent in just a minute or two (you have to bypass a chatbot first, though). The live chat option is fast, easy to use, and practical. The live chat team is happy to take all types of questions, from account-related queries to promotion information and more.
If you cannot use the live chat facility (or prefer not to), Unibet allows you to reach their customer support team by email. Once again, the customer support team is available round-the-clock, though you may wait a few hours for a response if you contact them by email.
Unibet Casino has set up a detailed FAQ portal where you’ll be able to view a range of topics, covering everything from deposits and withdrawals to account registration, verification, and more. It’s a great starting point if you have a question — and many problems can be resolved simply by reading this FAQ section — it’s very in-depth!
Unibet Experience and Features
Unibet’s website is pretty distinctive, and for those who’ve been in the iGaming scene for a while, the green and white colour scheme will likely stand out right away. The key navigation buttons are where they should be, and within each category is further categorisation that further streamlines your search.
They’ve also got both the Android and the iOS app, so we checked how the casino experience translates to the smaller screen. However, before downloading the Unibet app, make sure you select the right one, as there are two separate apps for sports betting and casino games.
Brand games
Unibet Game Providers
Unibet is not one to hide the 118 game providers it features, as they are located in their own section within the games lobby AND in the filtering section. Unibet covers world-class industry names, such as Evolution, NetEnt, Nolimit City, Play’n GO, and Pragmatic Play, while still offering a platform to smaller, up-and-coming developers.
To stay aligned with our casino reviews methodology, and for our own enjoyment, we played a handful of games from Octoplay and Avatar UX. The games ran perfectly, with no glitches or lag.
Unibet Slots
Unibet slots are the main feature to the games lobby, which is certainly saying something as there is already so much to offer. The games lobby is well organised, making the search for slot games simple. You can either look for the subcategories, like ‘Fishing Slots’ or ‘Payline Slots’ or use the filtering options that hone in on slot features, such as bonuses and game types.
In the main games lobby, Unibet curates a ‘Recommended for you’ section, so if you’ve been playing plenty of slot games, this is likely the best place at finding your next favourite game.
Live Casino
As with any leading casino in today’s iGaming industry, Unibet Casino has a live casino, and the site’s live dealer games are primarily powered by Evolution with a sprinkle of Pragmatic Play. Evolution is by far the industry leader in the live dealer niche with games, built to an incredibly high level of quality, that are live-streamed to players through a full HD video link.
Of course, Evolution Gaming offers classic casino table games like Roulette and Blackjack, but the provider has also developed several fun feature titles, which include Crazy Time, Monopoly Live, Deal or No Deal Live, and Football Studio Live.
You’ll find all of the live dealer games at Unibet Casino under the ‘Live Casino’ tab, and the betting limits are pretty varied, so both low and high rollers will find what they’re looking for in the live casino department.
About the Unibet Team and History
Unibet first entered the online game scene back in 1997, meaning it has been a household name for over two decades.
We have worked closely with its parent company, Platinum Gaming Limited for years, particularly after it passed the Baptism by Fire test to become an accredited casino in 2008.
Unibet Casino is licensed in some of the strictest jurisdictions on the planet. It holds licences with the UK Gambling Commission and the Malta Gaming Authority – and, as many other casino reviews correctly point out, it is able to accept players from all over. The software continues to see improvements, and Unibet continues to be regarded as one of the top gambling sites on the planet.
Complaints and Track Record
As Unibet has been around for a long time, players have inevitably submitted a few complaints here and there. We had a deep dive into these to see if there are any recurring patterns of Unibet dropping the ball, but there doesn’t appear to be anything major happening. Customers have had a few issues with closed accounts and winnings being confiscated, but it looks like PABs have been closed or escalated to the casino’s official ADR.
The representative is active on the forum and happily cooperates with players, making this a casino you can trust.
Chloe is new to writing about online gambling platforms but storytelling has played a key role in her life for as long as she can remember. With a love of research and strong attention to detail, Chloe enjoys getting to the heart of an online casino to find out what makes it unique.
Chloe can usually be found with her nose buried in a book, discovering new worlds one page at a time.
